Support & Success
We pick up the phone.
Campus Credit support isn't a ticket queue. It's a real team that knows your workflows, knows higher ed, and is reachable by phone, Zoom, and email — from implementation through every term after.
Real support from people who know your workflows
Live onboarding, training, and Q&A for your staff
State systems and consortia trained together, at scale
Step-by-step guides and tutorial videos inside the platform
How We Support You
Four ways to get help — whichever fits the moment
Whether you need an answer in the next five minutes or your whole team needs to get up to speed before registration opens, there's a support channel built for that.
Phone & Email
Direct access — no queue
Call or email and reach someone who knows Campus Credit and knows higher ed operations. Not a first-level ticket triage — a real answer from a team member who understands your workflows.
Zoom Sessions
Live training for your team
Schedule a Zoom session for your registrar, DSO, program coordinators, or faculty. We walk through your specific workflows, answer questions live, and make sure every role is confident before go-live.
Network Webinars
Train an entire system at once
For state systems, consortia, and multi-college districts, we host live webinars that bring your entire network up to speed at the same time. One session, consistent training across every campus.
Knowledge Base
Answers at 8pm — or 8am
A searchable library of step-by-step articles and tutorial videos, built into the platform itself. Staff can look up exactly what they need — by role, by workflow, or by keyword — without waiting for a response.
Knowledge Base
Every answer your team needs — inside the platform
The Campus Credit knowledge base is built directly into the platform. Every staff member — registrars, DSOs, faculty, program coordinators — can search for exactly what they need by keyword, role, or workflow type without leaving the system.
Articles are written for practitioners, not developers. Step-by-step instructions, screenshots, and video tutorials cover every major task from first login through end-of-term reporting.
Step-by-step articles covering every workflow
Tutorial videos for every major platform task
Workflow areas covered — from dual enrollment to CPL
Available inside the platform at any time
Getting Started
Most colleges are fully live in 30 days
Implementation isn't a multi-month IT project. It's a structured four-step process with a dedicated team member guiding you through every stage.
We map your existing workflows, identify your key roles, and configure Campus Credit to match your institution's policies before go-live
Banner or Colleague connected through the Ellucian Ethos API — approved vendor status means no lengthy IT procurement
Live Zoom sessions for every role — registrars, DSOs, faculty, and coordinators trained before the first student applies
First term live with your team supported at every step — phone, email, and knowledge base available from day one forward
Ready when you are — including on the phone.
Questions about implementation, pricing, or whether Campus Credit fits your workflows? Call us, email us, or book a 30-minute demo. A real person responds.
